Dane County’s 211 call center sees surge in demand for assistance
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- By: Jerel Ballard
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MADISON (WKOW) – The United Way of Dane County and the 211 Call Center are seeing a significant rise in calls, with demand continuing to grow.
The 211 hotline is an essential resource for many in the greater Madison area. When someone needs help, they can simply make a phone call, and a dedicated team member is ready to assist.
“Calls could be anything from assistance with finding housing, assistance with rent payment, utility payment…finding food,” said Ed Wall, Director of United Way of Dane County’s 211 Program. “Food and housing are always our top two issues people need help with.”
Last year, the United Way of Dane County reported that 211 helped 27,000 people connect with 47,000 resources. Since the pandemic, the need for assistance has increased. While based in Dane County, the service also supports seven surrounding counties.